Returns and Exchanges
We guarantee total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise in its original box provided you meet the rules described hereafter. You have the right to retract the sale agreement at any time up to 14 calendar days from the delivery date.
All items must be returned unused, with authentic labels, user instructions, guarantee leaflet and other hangtags and wrappings, and in original packaging. You are responsible for returning the products to us as soon as possible. If goods returned under your right of retraction are not in a re-sellable condition, we will not accept your return.
To exercise your right of retraction, please notify us your decision by e-mail firstname.lastname@example.org.
The refund of the money will be made within a period of 14 calendar days.
Defective product, damaged product or product lost in transit and wrong delivery.
You must check whether your shipment is correct upon delivery. If there are discrepancies or problems with your order, please follow the returns procedure within 24 hours.
Faulty goods or goods being returned due to an error on Daceen’s part will also refund any cost incurred in returning the item. Subject to availability, we will send you a new Shipping Notification Email and we will automatically and immediately ship the correct replacement product at our own expense.